With the development of Internet technologies, it has become possible to book air and rail tickets on the websites of carrier companies or those companies that specialize in booking such tickets. Naturally, as with the sale of regular tickets, situations may arise when the booked tickets need to be canceled.
Instructions
Step 1
Before ordering a ticket, carefully read the terms and conditions of application of the fare you are purchasing. In the event that you plan to purchase it at a flexible rate, you will have the opportunity to refuse to book an already paid ticket, if the terms of the rate indicate that it is not refundable after payment, then you will not be able to get money for it.
Step 2
When ordering a ticket, you are asked to indicate your payment method. If you have not made an instant money transfer from a bank card, then in order to pay for it, you are given a certain period. Usually it is a day. After this time, if you have not paid for the reservation, it will be canceled automatically, and you do not need to take any additional actions.
Step 3
When canceling an already paid reservation, if the tariff provides for it, the amount paid for the ticket will be refunded to the same card from which it was charged. If the cancellation of the reservation was due to the fault of the carrier (postponement and date of the flight), then no deductions are made. Some carriers offer, in case of cancellation of a previously paid reservation, to provide the passenger with a credit for the amount of the ticket price minus a small penalty for canceling the trip. Refund conditions are indicated on the website.
Step 4
If your route is a transit route and you are unable to complete at least one of the intermediate trips, your entire reservation may be canceled. Contact the booking department of the company whose transport services you decided to use in advance; if possible, your ticket may be retained subject to additional payment or additional charge for ticket exchange.
Step 5
If you need to exchange your booked tickets, you can also do this on the website where you made the booking. If you also travel by the transport of partner companies of the main carrier, then you need to make an exchange by contacting the booking service on the website or by phone. They will help you find a convenient transit route. In any case, you will be deducted the exchange fee.
Step 6
It is easier with railway tickets purchased for travel across the territory of our country, all transportation is carried out by a monopolist - JSC "Russian Railways". You can refuse a paid e-ticket on the company's website and after a while the amount paid for the ticket will be transferred to your card or e-wallet minus the penalties provided for refusing to travel.
