Travel agency, carrier, tour operator, host, hotel and insurance company are all involved in organizing the holiday. Their employees are responsible for solving various issues and the quality of rest depends on the good work of all these organizations.
The travel agency must fully provide the client with information about the countries, existing tours. When you express your desires, preferences and financial capabilities, the agency will select a suitable tour for you and calculate its cost. The agency must correctly and in due time draw up the necessary documents for your trip and hand them over to you.
Not a tour operator, but a travel agency is responsible for your support at the holiday destination, so its function is not only intermediary, as many people think, preferring to buy tickets directly from tour operators. The agency is very interested in the client and, of course, wants you to use his services more than once. Therefore, it helps and supports tourists in case of problems that have arisen on vacation.
A travel agency will influence the work of a tour operator much more efficiently than you can. It coordinates the activities of other companies serving and helping you in your vacation. Of course, it is worth keeping in mind that if you have limited your funds to buy a tour, the travel agency will not be able to find anything "decent" for you.
Carefully read the list of services you paid for in the voucher or contract so that you know exactly what to expect. If any of the services listed have not been provided to you, demand a refund or other compensation for damage caused to you.
The insurance package of documents for tourists is now very diverse. Choose for yourself what suits you in each case. Ask the travel agency to inform you about their partners and everything related to your trip. All the information that travel agency workers give you will be useful to you, so do not dismiss their advice and wishes.
