Long gone are the days when to send cargo it was necessary to negotiate with train conductors or catch passing transport. Modern logistics companies provide both legal entities and ordinary people not only with services for the transportation of goods, but also make it possible to track its location at any time.
Transport company capabilities
Before using the services of a transport company, it is necessary to assess not only its reliability and the cost of transportation, but also the services provided. A huge plus can be the ability to track online on the website of the transport company. Some organizations also keep in touch with customers via a hotline or email.
To find out what options the client has, you need to go to the official website of the transport company. All contacts and methods of tracking the cargo will be indicated here. A huge plus - if branches are listed in different cities, phone numbers and e-mail addresses of managers in these cities. In this case, in case of a change in the route or loss of cargo, it will be possible to contact the direct executors and get a result or response from them much faster. If one of the most important parameters is the price, then from the whole list of transport companies it is worth choosing the one in which there is the possibility of delivery of groupage cargo. However, in the case of delivery on "unpopular" routes, you will have to wait for the formation of such an "assembly" from several days to several weeks.
Track a shipping company using a tracking number
The most accessible way to find out where the cargo is located is by using the tracking number or the invoice number. This number is given when the goods are handed over to the sender, upon receipt of supporting documents. If the consignee needs to know about the status of the cargo, he must request a number from the sender. In some cases, the transport company can provide information directly to the consignee of the goods - for example, if the consignee is declared by the payer.
So, in order to track the parcel along the track, you need to open the official website of the transport company, find the tracking window, enter the cherished numbers into it - and in a couple of minutes you will find out the result.
Is it possible to change the route of the cargo
In some cases, it is possible to change the route of the parcel. To do this, you need to contact the manager of the branch to which he managed to get and re-register the documents. You should be prepared for the fact that you will have to pay for both the first and the second route. Only the sender can change the route, or the recipient, if he is the payer.
How to track a parcel without a tracking number
If there is neither a tracking number, nor an invoice number, or the transport company is not connected to the tracking system, you will have to search for the goods in other ways. For example, call the manager on the hotline phone, write to the organization's e-mail. If you have a disagreement with a manager, be sure to write formal letters to the management. Often, the transport company meets customers halfway and helps to find the track number of the parcel by the date and city of dispatch, or the nature of the cargo.
