Electronic plane tickets are becoming more widespread. They can be purchased online and do not have to be taken with you to the airport. And like a regular ticket on a paper form, an electronic ticket in some cases is subject to return at the request of the buyer.
Instructions
Step 1
Find the coordinates of the organization where you bought the ticket. For example, if you purchased a ticket from a booking site or from a travel company, then you need to go there, not the airline you are going to fly.
Step 2
Check what rules for exchanging tickets exist in the organization where you bought them. This information can be attached to your e-ticket file. It is also often posted on the organization's website. This data will help you, if necessary, stand up to your rights and speak reasonably with company representatives.
Step 3
Contact the company where you bought the tickets. This can be done by visiting the company in person or by calling. Be prepared to give not only your name, but also your passport details to verify your identity. Also keep the ticket itself ready. He has a unique number, which will also need to be reported to an employee of the company.
Step 4
Please note that if you purchased inexpensive tickets, then most likely you will not be able to refund the full amount. Most companies will charge you a percentage of the cancellation. If you decide to cancel your flight for less than three days, be prepared for the fact that the amount of such a fine can be up to half the cost of the ticket.
Step 5
After agreeing on the amount, find out how you can get your money back. You may be given them in cash or transferred to your bank account. In the latter case, do not forget to give your bank details to the employee of the company.
