The procedure for refunding or exchanging a ticket for an airplane provides for the need to comply with certain conditions, for example, the availability of tickets, payment of fines, fees provided for by the terms of the selected fare.
It is necessary
passport; - paper ticket, itinerary receipt or order number
Instructions
Step 1
The possibility of exchanging a ticket for an airplane depends on the airline, flight and tariff in effect at the time of purchase. In each case, check whether it is possible to exchange your plane ticket with your operator, at an airline or travel agency by phone or on the website. You will have to pay a commission or a fine for exchanging a ticket. Their size depends on the fare under which the first ticket was purchased.
Step 2
If the airline's website has such an option as "Apply for an exchange" or "Feedback", use it by specifying the reservation number, as well as old and new routes and travel dates in the application fields. Also indicate the e-mail address where you will receive an answer about the possibility of exchange, or leave your phone number. Find out immediately how much it will cost you to exchange a ticket.
Step 3
Most likely, in order to exchange a plane ticket, you will have to go to the airport ticket office. Check its operating mode before driving. It is advisable to come to exchange a plane ticket during the office hours of the ticket office, which coincides with the airline's business hours. This is necessary so that if additional questions arise, the cashier can quickly resolve them by phone. If you have only the number of the order made through the electronic system or the itinerary receipt printed from the website, you can exchange the ticket only at the box office where the same system is installed.
Step 4
An employee of the air ticket office will exchange your ticket only if the following conditions are met: there are free seats for the flight you are interested in; tickets for these seats are sold at the price of the fare at which the exchanged ticket was purchased; you have paid all applicable fees and penalties. The shorter the time before take-off, the greater the size of the penalties. A free ticket can be exchanged only in cases of flight cancellation or landing, as well as in case of non-connection of flights during transfers due to the fault of the airline.
