Life is quite unpredictable, and sometimes you have to give up even what you have been planning for a long time. It may happen that your trip was suddenly postponed, it was necessary to return the ticket. Refund conditions largely depend on the class of service of your seat, as well as on why the tickets are returned: on your initiative or through the fault of the airline.
It is necessary
- - passport,
- - air ticket.
Instructions
Step 1
Find out if the fare includes a ticket refund option. In most airlines, the conditions are as follows. The money for a business class ticket is fully refundable in any case, additional compensations are possible. The cheapest economy class usually does not provide for ticket refunds at all, whatever your situation. A regular economy class ticket is refundable on flexible terms, depending on when you decide to cancel it. You will most likely have to pay a return penalty. If the flight is canceled or severely delayed due to the fault of the airline, then the money must be refunded in full at any fare.
Step 2
The rules for ticket refunds are somewhat different for different carriers. If you bought a ticket directly and not through an agency, call the company's support service and clarify what is required of you. In the event that a ticket was purchased from a travel agency, you need to contact them.
Step 3
You will most likely need to go to the airline's service office to return your ticket. This must be done even if the ticket is electronic. Take your passport with you. Go to the operator and tell them that you want to return the ticket. An employee of the company will quickly arrange everything.
Step 4
It may be that the ticket is electronic, but there is no sales office of the airline in the settlement in which you are staying. In this case, call the airline and find out if it is possible to return the ticket over the phone. Most airlines allow you to do this. The operator will find out the information about the reserved place and cancel it. The funds will be returned to the card or to the electronic account.
Step 5
When there is a forced refund of the ticket due to the fault of the airline (the flight is delayed or greatly delayed), you have the right to demand a refund of the full amount for any service tariff. If you are at the airport, where you learned about the circumstances of the case, then take a certificate from the representative of the airline (this is not necessary for all carriers, so it is best to ask the operator directly). Then you can issue a refund directly at the company's representative office at the airport or go to the sales office, if necessary.
