The conditions and procedure for exchanging a ticket for an airplane depend on the fare and the reasons for the return. The general trend: the fines are higher, and the restrictions are stricter, the cheaper the tariff, with a voluntary refund, you can get money only in the agency or airline where the purchase was made, and the forced refusal is confirmed by the carrier's mark.
It is necessary
- - passenger passports;
- - blank paper tickets with unused flight coupons;
- - itinerary receipt of an electronic ticket;
- - money to pay fines and fees, if these are provided by the terms of the tariff.
Instructions
Step 1
If you decide to change the ticket (usually it is about postponing the departure to an earlier or later date) voluntarily, you should contact the agency or airline office where it was purchased.
This will require the passports of all passengers, tickets with unused flight coupons and money to pay the necessary fees, fines, and so on. depending on the conditions of the fare. To exchange an electronic ticket, you will need to contact the administration of the site on which it was purchased (by the intermediary or the airline itself, depending on the situation). The procedure for exchanging such tickets is usually described on the website, and it makes sense to study them before buying.
Step 2
A special case if the exchange of a ticket is forced. Delay or cancellation of a flight for one reason or another is recognized as such. In this case, you should first contact the airline representatives who are at the airport. They will make a note on the ticket, on the basis of which the refund will be recognized as forced, and instruct on further actions.
Step 3
If you need to make a forced exchange of an electronic ticket, the required mark can be made in the itinerary receipt. This is a confirmation with information about all passengers and flight segments, which you can print out after completing the procedure for purchasing an electronic ticket on the Internet.
It is better to have it with you for such a case or, if necessary, find a way to print it directly at the airport.
