The visiting card of any hotel is its reception, the so-called service that deals with meeting and accommodating guests, as well as performing administrative functions at the hotel.
In fact, it is more correct to say not “reception”, but lobby-reseption, ie. the reception, which is located in the hotel lobby. Just a reception can be on every floor, but this can only be found in large luxury hotels.
Lobby-reseption functions
Lobby-reseption is really a helper for any tourist. Perhaps this is the only place in the hotel where you can contact a guest (and not only) with any question at any time of the day. Often, savvy travelers use the reception staff as guides, because they, more than anyone else, have information about the host country, transport routes, acceptable ways of contacting the local population, and nearby attractions.
Most often, young girls and people of attractive appearance who speak several languages work at the reception. Since the reception and check-in of guests takes place around the clock, shifts last for 8 or 12 hours, and for one hour the shifts must intersect in order to transfer cases. This is an international standard.
The function of meeting and accommodating arriving tourists is not the main one in the work of the reception, because many hotels have a separate accommodation service that is responsible for filling the room stock, the reception in this case controls the ratio of occupied and free rooms, and also fixes and removes reservations. They also provide information about vacant rooms to tourist operators so that they can put them up for sale.
Administrative functions are also included in the duties of the reception. In addition to the fact that the employee is obliged to accept all requests for household needs from guests and distribute their fulfillment among employees, he must also perform administrative work. For example, to carry out a migration registration of guests, receive and send mail for them, take a deposit or room keys for storage, draw up financial documents for additional services.
Hospitality and more
Responsibility employee is also responsible for resolving conflicts with guests or their guests. Thus, in many establishments the rule applies: if the hotel manager is forced to intervene in the dispute, the receptionist loses part of the bonus, because this means that he did not cope with his duties. There is another rule, if a guest returns to the hotel again, it means that he liked it, i.e. Responsibility has provided a regular customer of the company and has the right to claim a percentage of his account (i.e. a bonus), which is why employees are so courteous and often perform tasks that are by no means typical for them. For example, they replace the hotel guide, if he does not cope with the duties, of course, the employee will not lead you through the pyramids or monuments, but he will provide you with comprehensive information.
It is the reception that will wake you up on time, invite or see your guests, organize children's leisure, call a taxi, order a ticket for the flight.
