Tourist vouchers are ordered and paid, as a rule, long before the trip itself. And, unfortunately, a person is not always able to foresee various circumstances that may prevent him from going where he planned. For example, illness of relatives, emergencies, lack of a visa, loss of a passport, etc. In this case, the failed traveler is forced to refuse the voucher and wants to return his money. But how can this be done with the least loss?
Instructions
Step 1
You risk your money the least if you consider the possibility of canceling the voucher even before contacting a travel company to buy it. Before deciding to spend money on any tour, find out how much you can trust this or that agency. It's not hard. Firstly, on the website of the Federal Agency for Tourism, you will find and view the list of tour operators whose activities are prohibited in Russia. Secondly, there are many forums on the Internet in which these issues are discussed, and if people have suffered from the dishonest actions of some tour operator, with a high degree of probability you will read this. Finally, talk to people who have already used the services of your chosen agency.
Step 2
If you choose an expensive tour, it makes sense to insure your package. In this case, the insurance company assumes the reimbursement of the cost of the voucher, and you only lose the interest that will be charged from you for insurance services. But you should conclude an insurance contract more than a month before your vacation.
Step 3
In the event that insurance does not suit you, carefully read the terms of the contract before buying a tour. As a rule, it contains the cost of the voucher, information about the tour operator, its license number, your details, dates and details about the services and services. In addition, the contract must contain a detailed clause regarding the possibility of returning the voucher and financial payment rates. The order and the amount of money will be returned to you.
Step 4
If you deposit any money for a voucher - its full value or a deposit - you should definitely be given a check and a signed contract in your hands. An oral agreement will not be legally binding if you have to resolve the dispute in court.
Step 5
If the contract is in your hands, but the representatives of the travel company for some reason refuse to return the money or frighten you with exorbitant penalties, do not be afraid to go to court. You will not be charged a state duty for a statement of claim under the article on violation of consumer rights.
Step 6
According to Russian laws that relate to consumer rights and tourism activities, the travel company must refund you money for the unused voucher, except for the amounts that have already been spent on organizing your trip. Moreover, she is obliged to provide documents that will confirm that the expenses were made specifically for you. What kind of documents these are, in the Russian legislation is not specified - in each individual case, they may be different. For example, tickets, hotel reservations, payment of consular fees, etc. If the company cannot provide such documents, then in court it will have to pay the full cost of the voucher to you and the same amount to the state budget or the organization for the protection of consumer rights.
