A person who wants to buy a tourist ticket expects that his vacation will bring him a lot of good impressions. Of course, no one will give a 100% guarantee, because it is impossible to predict the vagaries of the weather, for example. But, giving his money, the client rightly hopes that the service that awaits him will meet the promises of the tour operator. Sometimes the rest turns into a bitter disappointment: the level of the hotel is much lower, the food is monotonous, the guides are impolite and indifferent to their charges.
Instructions
Step 1
Try to choose a tour operator with experience. After all, if a company has been occupying its niche in the service market for many years, and even in conditions of very tough competition inherent in the tourism business, then this is not some dubious office, but an experienced organization that values its reputation.
Step 2
Take your time and effort, be sure to inquire about the tour operator, read the reviews of its clients on various sites. At the same time, keep in mind that it is impossible to please absolutely everyone, and people have different tastes and habits. If the bulk of the responses are more or less benevolent, albeit with some complaints, with indications of individual shortcomings, a small number of sharply negative comments can even be ignored. If the vast majority of reviews belong to dissatisfied customers, then it's time to think about it: "Should I look for another tour operator?"
Step 3
Try to find out if your relative, acquaintance, colleague was among the clients of this tour operator. If you find such a person, ask him to give you detailed information regarding literally all aspects of his vacation. That is, starting from the moment it is met by the host at the airport of arrival, ending with delivery to the same airport for returning to Russia. Make a conclusion to what extent the real level of service corresponded to that which was promised to the client by the tour operator.
Step 4
When communicating with representatives of the tour operator, do not hesitate to ask questions, clarify certain details. At the same time, pay attention to how politely they talked to you, how quickly they provided the necessary information, etc. This may also indicate the professionalism of the employees of the organization.
Step 5
Find out if the tour operator has certificates of honor, diplomas. Their presence speaks in his favor.
Step 6
Check out the documents of the tour operator: licenses, certificates, etc. Remember that you are obliged to show them at your request. Pay attention to the validity period of the license, to the name of the organization (it must match the one specified in the contract). When concluding a document, be sure to read all the conditions, pay special attention to information about the rest, insurance conditions, obligations of the parties.
