The procedure for returning an electronic train ticket has some specifics. Its purchase on the Internet and electronic registration eliminate the need for a visit to the cashier, allowing you to go directly to the carriage with your passport. But you cannot return an e-ticket. You will first have to issue a paper one at the checkout and return it already.
It is necessary
- - a computer;
- - access to the Internet;
- - paper ticket form;
- - passport.
Instructions
Step 1
To receive a paper ticket at the box office, you will have to refuse electronic registration. To do this, enter your personal account on the website where you made the purchase (Russian Railways or an intermediary: UFS, Just Travel, etc.), open the section with information about your orders and find the one you want to refuse. Open information about him and refuse electronic registration. This is done with one click on the corresponding button. You can cancel electronic registration no later than one hour before the train check-in.
Step 2
The section with information about the order contains its individual number. Print the order confirmation page or rewrite the order number. It will be useful for you to issue a paper ticket at the box office.
You can also print your ticket in special machines (there are such machines, for example, at the Leningradsky railway station in Moscow). To do this, you need to enter the order number and passport details of the passenger. When issuing paper tickets at the box office, you must inform the cashier of the order number or give a printout of the paper with its confirmation and the passport of any of the passengers, if there are several of them. Some intermediaries, for example UFS, have their own paper ticket issuing desks (their coordinates are on the ticket seller's website). They also need the passport of any of the passengers and the order number.
Step 3
There is only one way with a paper ticket - to the ticket offices of Russian Railways. If there is a separate return office at the train station or in the trans-agency, you need to go there. In its absence - in any working. According to the rules, in order to return a ticket to the ticket office, each passenger for whom it was issued must apply with his passport and personally sign the necessary papers.
